T. J. Graham
General Manager | Organizational Leadership
- Role
- Operations Manager at WM
- Location
- La Grange, KY, US
- LinkedIn followers
- 500 followers
About T. J. Graham
I am currently leading A1 Porta Potty with a steadfast commitment to driving revenue and operational efficiency. My core competencies lie in reimagining business strategies and fostering team engagement to align with our organization\'s culture of excellence and customer service. As General Manager, my mission is to expand service offerings and enhance our company reputation, contributing diverse perspectives and experiences to our team\'s success - all while keeping Safety as our #1 priority. I have spearheaded the restructuring of teams and the refinement of services, resulting in significant gains in customer satisfaction as evidenced by five-star reviews. Also, significant improvements to P&L. The introduction of new software has vastly improved routing and billing processes, reflecting my expertise in change management and a dedication to continuous improvement. I structure the business into five core competencies: Safety, Operations, Finance, HR, & Equipment/Maintenance. Previously at Clean Harbors, I built and retained a strong team. We transitioned outbound transportation 100% in-house, saving $2 million annually, and I co-led the Veterans ERG, underscoring my commitment to both employee and community engagement. I am a Veteran and lead with a structured approach and focus on succession planning for all employees.
Experience
Operations Manager
Apr 2025 — Present · Louisville, KY, US
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