Tiziana Ceseri-Patel

Director Project Management Order to Cash @American Express Global Business Travel

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Director Project Management Order to Cash @American Express Global Business Travel

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London, GB

In my role at American Express Global Business Travel, I direct financial transformation projects that streamline operations and improve efficiency. By leading cross-functional teams, I ensure that initiatives are strategically aligned and delivered successfully.

EDUCATION

2013 — 2013

University of Westminster

PRINCE2 Project Management

1994

Università degli Studi di Firenze

Bachelor of Business Administration (B.B.A.), Faculty of Economics

N/A

The Hackett Institute

Advanced Diploma in GBS

2001 — 2004

Henley Business School

Master of Business Administration (MBA)

SKILLS

Customer ServicePrince PractitionerBusiness Process ImprovementRevenue GainForecastingProgram ManagementCustomer Relationship Management (Crm)Business ProcessProject ManagementCertified Prince2 PractitioneService DeliveryBusiness AnalysisProject PlanningFinancial & Performance Reporting & AnalysisProcess ImprovementConflict ManagementPerformance ManagementTeam ManagementCross-Cultural ManagementStakeholder ManagementOperations ManagementCustomer RelationsOutsourcingSales & Operations SupportTeam Building Management & MentorshipManagementTeam BuildingSalesforce.comChange ManagementConsensus BuildingSix Sigma

ABOUT TIZIANA CESERI-PATEL

A highly experienced Finance Leader with a proven track record in Shared Services Management (Order to Cash) and Metrics-Driven Performance. I specialize in driving significant efficiencies and cost-effectiveness through strategic initiatives and process optimization. With extensive experience in leading process standardization across global operations, I excel in building relationships and fostering consensus among diverse stakeholders.Key Highlights:Shared Services Management: Successfully led global Shared Services teams to achieve operational excellence and cost savings through streamlined processes and performance metrics.Metrics-Driven Performance: Implemented data-driven strategies to measure and improve performance, resulting in enhanced productivity and bottom-line growth.Relationship Building: Skilled at cultivating consensus among internal stakeholders, fostering collaboration, and driving process standardization initiatives across diverse global teams.Registered PRINCE2 Practitioner: Leveraging PRINCE2 methodology to ensure effective project management and delivery of successful outcomes.Financial Analysis: A knowledgeable financial professional with expertise in data assessment and identifying opportunities for positive change. Proven history of enhancing bottom-line performance through streamlined processes and improved financial controls (SOX compliant).

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Tiziana Ceseri-Patel — Director Project Management Order to Cash at American Express Global Business Travel in London, GB | Unifers