Tiy Battle

Creative eLearning Development|Learning and Development|Instructional Designer| Project Management|

Role
Patient Services Lead at Continuum Global Solutions
Location
Houston, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Tiy Battle

Greetings! I\'m Tiy Battle, and I\'m embarking on an exciting transition from the world…

Experience

  1. Patient Services Lead

    Continuum Global Solutions

    Jun 2023 — Present

    Serve as a liaison between patients, healthcare providers, and pharmacists, ensuring seamless communication and care coordination. Process billing inquiries, insurance claims, and payments, reducing payment discrepancies by 30%. Educate patients on medications, treatment options, and specialty pharmacy services, improving adherence and engagement. Maintaining a 95% resolution rate for patient concerns and complaints enhances overall customer satisfaction. Mentored 20+ new staff members, fostering professional development and retention.

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Tiy Battle — Patient Services Lead at Continuum Global Solutions in Houston, TX, US | Unifers