Tivin Thomas

Client Services Manager @TRANSATEL (an NTT company)

Paris, FR

Responsible for ensuring exceptional service delivery, maintaining strong client relationships, and ensuring the success of our client accounts- Work closely with internal teams to deliver tailored solutions for each client, aiming to improve overall satisfaction and drive business growth.Key Responsibilities- Manage and nurture relationships with a portfolio of high-value clients, acting as their primary point of contact- Coordinate with cross-functional teams (Sales, Technical, Operations) to ensure timely & continuous delivery of services and solutions- Troubleshoot and resolve client issues and concerns, providing solutions that meet or exceed expectations- Regularly communicate progress updates, milestones, and performance metrics to clients, ensuring transparency and satisfaction- Conduct business reviews to identify opportunities for up-selling and cross-selling additional services- Work on contract renewals and expansions, contributing to company revenue growth- Analyze customer feedback to improve the customer experience and optimize service offerings.

Indira Gandhi National Open University

Diploma In Operations Management (DIM), Operations Management

Indira Gandhi National Open University

Master of Business Administration - MBA, Operations Management

Cochin University of Science and Technology

Bachelor's Degree, Electronics & Communication

Indira Gandhi National Open University

Post Graduate Diploma In Management (PGDIM), Operations Management

Indira Gandhi National Open University

Post Graduate Diploma In Operations Management (PGDOM), Operations Management