Titto George

About Titto George

9+ years of Corporate experience with a demonstrated history of working in the marketing and advertising industry. Skilled in SQL, MS Office, Business Analysis, Graffiti, Art, and Automotive Painting. Strong professional with a Bachelor of Technology (BTech) focused in Computer Science.

Experience

1. Senior Customer Success Analyst

   insightsoftware

   Jan 2025 — Present · IN

   Manage at-risk accounts, proactively addressing concerns to ensure retention and satisfaction.• Analyze customer health metrics and update data to provide actionable insights for account strategy.• Develop renewal offers and quotes based on contract details, customer usage, and business goals.• Collaborate with Sales, Customer Success, and Support teams to drive account growth and renewal success.• Maintain an accurate renewal forecast and lead forecasting meetings for assigned accounts.• Negotiate contract terms and pricing in alignment with company guidelines.• Act as a bridge between customers and internal teams, ensuring feedback is shared for continuous improvement.

Education

• Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

  PGDM, Operations Management and Supervision

• Scaler

  Master of Science (M.Sc), Artificial Intelligence and Machine Learning

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology (B.Tech), Computer Science

Skills

• Automobile Custom Designer and Painter
• Business Analysis