Tish Falco
Customer Experience (CX) Leader| Applying a Customer Lens to Activate Results |Voice of the Customer | CX/UX Design | Strategy & Transformation | Digital CRM Optimization
- Role
- Senior Customer Experience Strategist at Perficient
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Tish Falco
I am a passionate Customer & Digital Experience leader who builds, transforms, and…
Experience
Senior Customer Experience Strategist
Jan 2024 — Present · Cincinnati, OH, US
Working with B2C & B2B companies to deliver optimized omni-channel customer, user, employee, and partner experiences through consultative services. Includes collecting customer insights to better understand target audiences, defining segmentation & target personas, building comprehensive current/future customer journeys, creating multi-year implementation roadmaps, identifying new product enhancements across UX/UI designs, and utilizing design thinking to create holistic, data-based marketing and product plans.
Education
Centre College
Bachelor's degree, International Relations/French
American University
Master's degree, International Affairs
Skills
- Change Management
- Crm
- Strategy
- International Trade
- Program Management
- Social Media
- Business Transformation
- Export
- Government
- Customer Service
- International Relations
- Healthcare
- International Business
- Proposal Writing
- Leadership
- Public Sector
- Voice of the Customer
- Organizational Development
- Customer Experience Management
- Training
- Government Liaison
- Customer Relations
- Healthcare IT
- Campaign Management
- Contact Center Design
- Consulting
- Management
- Business Strategy
- Management Consulting
- Strategic Planning
- Strategic Partnerships
- Business Development
- Analysis
- Project Management
- Marketing
- Business Process Improvement
- Market Research
- Business Analysis
- Customer Experience
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