Tisany T.

Performance Coach @407 ETR

Monitor and analyze key performance metrics for customer operations staff - Provide coaching and feedback to frontline staff - Develop and deliver training programs to improve job skills and knowledge - Identify performance gaps and create action plans for improvement- Conduct shadowing and observe staff in their roles to evaluate performance - Ensure staff comply with policies, procedures and service standards - Mentor and guide staff on effective customer service techniques - Assist with onboarding and training of new hires - Collaborate with management to set performance goals - Recommend process improvements to increase efficiency and productivity