Tirtza Rosenthal
Senior Qa Engineer @Cross River
Signup · Get unlimited contacts
WORK HISTORY
Senior Qa Engineer @Cross River
New York, NY, US
Provide customer support service. Analyze and troubleshoot complex technical issues to provide timely resolution• Create classification and reading templates for importing and autofiling documents into the appropriate bins• Ensure appropriate follow up for team support tickets, including researching and obtaining information from other sources (internal and external)• Document and maintain detailed records on customer issues and their resolution process• Identify and document client issues as specific to the customers or related to product deficiencies
EDUCATION
Queens College
Bachelor's degree, Computer Science
Queens College of the City University of New York
Bachelor of Arts; Master of Science, Computer Science; Computer Science
SKILLS
ABOUT TIRTZA ROSENTHAL
Successful team builder with strong creative, organizational, intuitive, and analytical skills • Expert in multiple programming languages, system support, enterprise data warehousing, documentation, training, and problem solving, as well as reconciliation, breaks remediation and progress tracking• Strong communication and interpersonal skills with major strengths in system analysis, design and implementation• Affable and tenacious working well independently and with a team• Highly focused on client requirements and service• Business analysis and technical writer • Native fluency in Spanish and English and understanding of Latin culture
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.