Tirna Chatterjee

Customer Experience Team Member @ATG Entertainment UK

Birmingham, GB

Contributed to the front-of-house team at ATG by delivering exceptional customer service and enhancing the overall guest experience- Participated in the meet and greet team, responsible for scanning tickets, directing patrons to their designated seats, and managing customer flow- Comfortable working as part of a team, communicating effectively, multitasking, and handling pressure with a proactive and organised approach to all tasks- Confident in using initiative to improve ways of working and service delivery- Managed the Caffè Nero Kiosk at the theatre, overseeing daily operations to ensure efficiency and high levels of customer satisfaction by serving customers quickly, efficiently, and with care- Addressed and resolved customer complaints effectively, relaying relevant information to the Duty Manager to enhance service delivery-Ensured food freshness by implementing first-in, first-out (FIFO) stock rotation and maintaining accurate stock records to manage inventory for the Kiosk.