Tira Heard
Loan Processor | Omni-Channel Support | Project Management | eCommerce
- Role
- Sheltertech
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Tira Heard
FREELANCE EDITOR | EMMY NOMINATED WRITER | CONTENT CURATOR 18+ years of writing and publishing experience combined with 10+ years of web design, eCommerce, and digital marketing experience. Specializing in website and email campaign creation, SEO, creative storytelling, event coverage, cultural commentary, and lifestyle content. Passionate about spotlighting local experiences, small businesses, community voices, the arts, and unique happenings in the city.
Experience
Sep 2024 — Present · San Francisco, CA, US
User Research: Conducts User Research with individuals experiencing housing insecurity, utilizing interviews, surveys, and direct observation to gather insights on their needs and challenges. • Cross Functional Collaboration: Collaboration with Shelter Tech’s team to integrate research findings into actionable strategies, advocating for the best interests of users. • Interviewing & Ideation: Leads user interviews and ideation sessions, contributing to the development of user- centered solutions tailored to the community’s needs. • Data Analysis: Analyzes qualitative and quantitative data to identify key insights, ensuring that research findings were grounded in the lived experiences of users.
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Customer Service
- Powerpoint
- English
- Windows
- Research
- Outlook
- Teaching
- Public Speaking
- Strategic Planning
- Budgets
- Negotiation
- Editing
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