Tiphaine Grall
Studio Manager, Strategic Paternership @Studio La Brique Rouge
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WORK HISTORY
Studio Manager, Strategic Paternership @Studio La Brique Rouge
Paris, FR
Ensure a Smooth and Personalized Customer Journey- Build and Maintain Long-Term Client Relationships- Manage Creative Expectations and Deliverables- Translate Customer Needs into Actionable Insights- Drive Upsell and Cross-Sell Opportunities
EDUCATION
ISCOM
Master 2 (M2)
Lycée Privé Carcado-Saisseval
Baccalauréat Sciences et Techniques du Management et de la Gestion ,
ABOUT TIPHAINE GRALL
Customer Success Manager | 5+ Years Driving Retention, Growth & Client Satisfaction Bilingual: French | English | Open to Remote Opportunities I’m a results-driven Customer Success professional with 5+ years of experience partnering with global clients across events, catering and service industries. I specialize in onboarding, retention, and expansion strategies that turn users into power advocates and accounts into long-term revenue. I thrive in dynamic, high-touch environments where solving complex problems and building genuine client relationships are key. I’ve worked cross-functionally with product, sales, and support teams to improve customer journeys, reduce churn, and boost NRR. Key strengths: Fluent in French & English, adept at managing multi-regional portfolios Skilled in remote client management, from SMB to enterprise Strong with CRM tools (Salesforce, HubSpot), and data analysis Experienced in netnew business, expanding accounts and fostering business growth and relationships. Passionate about creating scalable success frameworks in remote-first teams Currently exploring fully remote Customer Success roles where I can drive outcomes, collaborate globally, and continue helping customers reach their goals.
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