Tiona Lancaster
Leader | Public Speaker | Researcher | Educator
- Role
- Local Hire Customer Service Representative Supervisor at Fema
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Tiona Lancaster
I hail from the Nation’s Capital, Washington, DC. I have built a career in the public…
Experience
Local Hire Customer Service Representative Supervisor
Dec 2024 — Present · Hyattsville, MD, US
Supervises a team of nine customer service agents handling registration intake, helpline, and daily processing operations; monitors productivity, boosts morale, and provides ongoing guidance* Manages timesheets, updates schedules for meetings or absences, and regularly communicates FEMA policy and regulation updates to the team* Provides call center support to natural disaster survivors and retrieves application data via the National Emergency Management Information System (NEMIS) software program in response to applicant inquiries* Employs software programs including WebTA/GovTA, Genesys, Microsoft Teams, Outlook, OKTA, and FedHR
Education
Escuela de Espanol
Study Abroad
2016 — 2016
McKinley Technology High School
High School, Information Technology
2011 — 2015
Lincoln University
Bachelors of Science Degree, Human Services
2015 — 2019
Southern New Hampshire University
Master of Science - MS, Psychology
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