Tinto Jijo

Night Porter @Clayton Hotels

Birmingham, GB

Greet and assist guests during late check-in and early check-out, ensuring a smooth process.Perform night audit tasks, including balancing daily financial transactions, preparing end-of-day reports, and updating room status in the property management system.Conduct regular security checks and patrols to ensure guest safety and property security.Monitor fire safety systems and follow emergency procedures when required.Handle guest requests and resolve issues promptly and professionally during night hours.Maintain cleanliness of public areas, including lobby, restrooms, and meeting spaces.Prepare and set up breakfast areas or conference rooms for the following day.Manage telephone, email, and message handling for guest and internal communication.Assist with bar service or light food service if required during night shift.Liaise with other departments (housekeeping, maintenance, reception) to ensure smooth operations.Record and hand over important shift notes to the morning team.

Mahatma Gandhi University

Bachelor's degree, Economics

The IELTS TOEFL Centre

English

Ulster University

Graduate Certificate, International Business