Tino Simon

Training Program Manager at Microsoft

Role
Sr Business Program Manager Consumer Support Training Program Lead at Microsoft
Location
Fargo, ND, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Tino Simon

20+ years of training and technology experience with a variety of organizations including Microsoft, General Electric, Gateway Computers, the National Institutes of Health, the U.S. Department of State and North Dakota State University. Global training program creation and management, experience with all phases of the ADDIE model, Trainer Development and Impact Assessment. MBA, finishing a Doctorate in Adult and Occupational Education.

Experience

  1. Sr Business Program Manager Consumer Support Training Program Lead

    Microsoft

    Mar 2023 — Present · Fargo, ND, US

    Managed New Hire and Upskill Training for support advocates worldwide- Consistently exceeded Learner First Month Performance (FMP) target of >90% of tenured performance. 80% of FMP was attributed back to training- Developed and implemented Skills Focused Learning strategy, reducing training time and development cost by 50% while maintaining performance.Taught and coached Trainer Skills and Impact Evaluation methodology, with the average consulting engagement resulting in an 84% improvement in learner skill.

Education

  • North Dakota State University

    MBA

  • The University of Texas at Austin

    BA

  • North Dakota State University

    Doctor of Philosophy - PhD

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Tino Simon — Sr Business Program Manager Consumer Support Training Program Lead at Microsoft in Fargo, ND, US | Unifers