Christine Lee
Information Services Team Manager for Reliability and Assurance Tools @TELUS
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WORK HISTORY
Information Services Team Manager for Reliability and Assurance Tools @TELUS
BC, CA
My focus remains on stakeholder engagement, fostering resilience, driving continuous process improvement, optimizing team structure, and leading agile transformations.I supported the team’s transition to the Scaled Agile Framework, expanding the team by 50% to over 20 technical team members to meet growing business demands. I ensured a steady flow of prioritized initiatives, successful delivery, and effective human change management. Over the course of more than a decade as a People Leader, I consistently achieved high employee team engagement, even amid project challenges, organizational uncertainty, and diverse team dynamics.
EDUCATION
Nexient Learning/McMaster University
Advanced Certificate in Business Analysis
Microsoft
Microsoft Certified Solution Developer - Visual Basic 6.0
Project Management Institute
PMP, PMP Certification
De La Salle University
Bachelor of Science Degree, Computer Science; Information Technology
Nexient Learning
Associates Certificate in Project Management - McMaster University
SKILLS
ABOUT CHRISTINE LEE
An experienced leader with a successful track record in executing strategic programs and fostering strong collaboration in both call center and service assurance technology domains. Known for consistently building highly effective, highly engaged teams focused on delivering value for customers and the organization. Recognized for a performance-driven approach and cultivating robust, respectful, and trust-based relationships. Motivated to apply these skills in program management and leadership roles within philanthropic and non-profit organizations championing equality, diversity, and inclusiveness.
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