Tina Valencerina
Operations | Organizational Change Management
- Role
- Head of Operations at Rltyco
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Tina Valencerina
I am a results-driven Operations Leader who thrives on developing and implementing solutions aimed to enrich the lives, skills, work processes, and careers of others.Across my career in real estate, I became adept at liaising with executives, team members, and customers; building strong, trusting relationships; and positively influencing team member and customer engagement by utilizing high emotional intelligence and communicating clearly and consistently. My experience as co-founder and lead of a women-focused leadership group and seeing the positive impacts of mentorship on professional development and career advancement, compels me daily to strengthen the focus on employee engagement.I take pride in my exceptional skills in strategic planning and execution, project management, change management, customer relationship management, and organizational development. I have learned and continue to learn best practices alongside the best practitioners.Although I spend most of the day focused on streamlining workflows and business processes and fostering a culture of collaboration, I love getting lost in a good book. I am an avid reader who strongly supports the arts and public libraries.
Experience
Head of Operations
Oct 2025 — Present · New York, NY, US
Design scalable processes that grow with the company Strengthen cross-team alignment, accountability, and communication Build data-driven frameworks to measure and improve performance Foster a culture of operational excellence and continuous improvement
Education
Baruch College
Bachelor of Business Administration (B.B.A.), Marketing
Skills
- Lease Administration
- Employee Training
- Property Management
- QA
- Project Planning
- Yardi
- Training Facilitation
- Lease Documentation
- Onboarding
- Analytics
- Data Analysis
- Data Analytics
- Coaching & Mentoring
- Call Center Administration
- Salesforce.com
- Data Quality Assurance
- User Acceptance Testing
- Change Management
- Data Quality
- Salesforce
- Training Manuals
- Business Process Improvement
- Leasing
- Customer Service
- Reporting & Analysis
- Project Management
- Pricing
- Salesforce Training
- Business Intelligence
- Real Estate
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