Tinashe Kadenge
Resolutions Systems Analyst
- Role
- Resolutions Systems Analyst at United Educators
- Location
- Rockville, MD, US
- LinkedIn followers
- 500 followers
Experience
Resolutions Systems Analyst
Jan 2023 — Present · US
Act as a liaison between business needs and technology, aligning claim system capabilities with operational goals. • Led a summer intern (2025) and managed an offshore team of five, fostering collaboration and results. • Delivered QA, UAT, troubleshooting, and process improvements to enhance system reliability. • Created BRDs, SOPs, test plans, mockups, and process flows to guide projects and support implementation. • Supported change management initiatives through documentation, user training, and clear communications to ensure smooth adoption of new tools and processes. • Utilized business intelligence and explored opportunities to integrate AI-driven insights into workflows, identifying patterns, streamlining tasks, and supporting smarter decision-making. • Partnered with stakeholders to balance business priorities and technology solutions, ensuring systems were practical, user-friendly, and future-ready.
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