Tina Staples

Senior Customer Success Manager - Regulatory Reporting @LSEG

City Of London, GB

Based in the London office, working as part of the Post Trade Regulatory Reporting team I am responsible for a portfolio of Tier 1 clients who use the UnaVista software suite for their MiFIR, EMIR, UK EMIR & G20 reporting requirements. In my role as a Senior Technical Account Manager - Regulatory Reporting, I Conduct quarterly business reviews Identify upselling opportunities to increase client loyalty Re-engaged with clients using a strategic call programme targeting senior managers/heads of reporting. Produce account plans focusing on clients goals and outcomes, which are agreed with the client. Produce health scorecards, monthly product roadmaps and automated service reports to address the increase in clients needing a vendor management approach. Collaborate with internal teams such as Product, Sales, Support, and Compliance to ensure a holistic approach to the client account