Tina Hoban
Director of Operations @Guiding Hope Home Health
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WORK HISTORY
Director of Operations @Guiding Hope Home Health
Director of Operations | Home Health CareAs Director of Operations, I oversee all aspects of business and clinical operations to ensure high-quality patient care, regulatory compliance, and organizational efficiency. I lead cross-functional teams to streamline workflows, strengthen retention, and drive performance across departments.Key Highlights: • Oversee daily operations, including patient intake, scheduling, and administrative coordination, ensuring seamless continuity of care. • Develop, implement, and refine standard operating procedures (SOPs) to optimize efficiency, accuracy, and compliance. • Collaborate closely with the Coding and Clinical teams to standardize documentation protocols and improve quality outcomes. • Create and manage budgets, analyze financial data, and monitor expenditures to maintain fiscal responsibility and growth. • Designed and launched a new onboarding and training program that reduced staff turnover by 40% and improved retention by 30% year-to-date. • Maintain optimal staffing levels by tracking vacancies, initiating recruitment efforts, and conducting interviews to ensure continuous coverage. • Enhance team performance through targeted coaching, education, and compliance training aligned with federal and state regulations. • Manage weekly schedules and payroll alignment through strategic staffing allocation to maximize efficiency. • Provide direct oversight of administrative functions, including client records, calendars, and document management. • Utilize Data Soft Logic EMR (Synergy platform) for patient documentation, compliance tracking, and reporting to support operational accuracy. • Build and maintain collaborative relationships with physicians, coding teams, and care staff to ensure timely review and approval of patient care plans.
EDUCATION
UC Irvine
Bachelor of Arts (BA), English Language and Literature, General
ABOUT TINA HOBAN
Hi, my name is Tina Hoban Los Angeles based, with a passion for training and operations to help businesses and employees 🥤I have a diverse background from cosmetics to CPG I am forever a student wanting to soak up all the latest information and hone my skills When I’m not training you can find me painting and event planning Strengths I have developed throughout my career: Training & Coaching Content & Curriculum Development Facilitation & Communication Team Management Operations Learning Management Systems
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