Tina Hand
Yu Smart
Northampton, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Yu Smart
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EDUCATION
2015 — 2015
BSI Training Academy
Business Continuity Management
N/A
Cranfield School of Management
Essential Management
2019
Knowledge Academy
ITIL Foundation 4
2014 — 2014
Cranfield School of Management
Strategic Performance Management
SKILLS
Risk ManagementTeam ManagementCustomer ExperienceDemand ForecastingContact CentersContact CentreStaff DevelopmentCommunicationProject PlanningOperational ExcellenceLeadershipInbound MarketingTelephonyCall CentersManagementForecastingProject DeliveryBusiness ProcessTelecommunicationsCrisis ManagementBusiness Process ImprovementBudget ForecastsOperations ManagementBusiness TransformationRevenue ForecastingProject ManagementService DeliveryOutsourcingTeam MotivationBusiness AnalysisKey Performance IndicatorsBusiness StrategyProcess ImprovementBpoBusiness Continuity PlanningBudgetsStakeholder ManagementSupply Chain ManagementTeam LeadershipChange Management
ABOUT TINA HAND
With over 25 years of experience in customer operations, and more than 20 years in senior…
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