Tina Duong
Sales Advisor @Liberty Mutual Insurance
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WORK HISTORY
Sales Advisor @Liberty Mutual Insurance
Skillfully handled inbound calls and warm leads, utilizing expert knowledge to consult withcustomers on their insurance needs and recommend appropriate products and coverages.• Excelled in converting leads into policyholders by delivering personalized insurance solutionsthat aligned with each customer’s specific requirements and budget.• Actively represented the Liberty Mutual brand, building strong relationships with customersand showcasing a genuine belief in the value of the products offered.• Demonstrated exceptional sales expertise by effectively engaging prospects, addressingobjections, and closing sales in a fast-paced, target-driven environment.• Adapted seamlessly to evolving customer needs and internal processes, consistently meetingsales goals while ensuring customer satisfaction and long-term retention.• Maintained a customer-centric approach throughout the sales process, ensuring integrity andtransparency in offering the most suitable policies and services to clients.
ABOUT TINA DUONG
2-20 Licensed Insurance Agent at Progressive | Current USF Student | AS in Business Man.| AA in Visual Arts Experience + Achievements- 3+ years in Insurance - 2-20 PNC General Lines Licensed in over 30 states - ServSafe Certified - Application Processor, overseeing 700+ applications daily for a $9.7B stock-trading company for fraud reduction - Training and development for an 18 person team - Inventory & Labor Management, Payroll and Staffing for a $3M+ revenue producing franchise - Sales Production - Broke records of most sales in a day in a $1M+ rev. StateFarm office - Produced over 100k in premium during Progressive Tenure - Remote position for 3+ years - Customer Relationship Management - Sales Lead Generation, producing nearly 60% of leads for a single office - Real Estate Licensed in FL - Administrative/Clerical Experience - 5+ years in a client-facing role Currently hoping to expand into a Data Analytics role with more skills in SQL and Tableau. Skills-Microsoft Word, Microsoft PowerPoint, Microsoft Teams, Zoom, Excel, Tableau, Salesforce, KW Command, Taleo, Workday, ADP
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