Tina Wakley

Senior Business Operations Manager @Newmark

Washington, DC, US

With deep expertise in commercial real estate operations, I drive efficiency, profitability, and strategic alignment across high-performing teams and departments—including Finance, HR, IT, and Project Management. I specialize in building the operational backbone that supports brokers, property managers, and leadership teams in delivering exceptional client experiences and business results.From onboarding and training to budgeting, forecasting, and streamlining office procedures, I bring structure and clarity to fast-paced, complex environments. I ensure seamless coordination across offices and functions to elevate service delivery, control costs, and scale with intention. Core Strengths:Operational Strategy: Aligning day-to-day functions with firmwide goals and market dynamicsProcess Optimization: Standardizing workflows and introducing efficiencies that save time and resourcesProject & Property Support: Managing key initiatives, supporting brokerage teams, and enhancing service modelsFinancial Oversight: Budgeting, reporting, and managing costs to improve bottom-line performancePeople & Culture: Leading administrative teams, developing hospitality standards, and enhancing workplace cultureCompliance & Risk Mitigation: Ensuring consistency across regulatory, operational, and brand standardsI’m passionate about creating operational systems that don’t just support the business—they elevate it.