Tina Terry
Customer Success Advocate Senior - Lumen Technologies
- Role
- Customer Success Advocate Senior at Lumen Technologies
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Tina Terry
Over 30 years of proven success in thought leadership, customer success, sales, account…
Experience
Customer Success Advocate Senior
Mar 2021 — Present · Dallas, TX, US
Customer Success Advocate Sr. at Lumen Technologies, Inc. responsible for high activity engagement of small & mid-market customers assisting with retention, support and sales of network services, security, cloud solutions, voice, UCC communications and managed services. • 3rd Quarter 2022: Capstone Completed. Recognized as the Change Leader for the quarter for the Inside Central CSA Organization. April & July 2022 Recognized as High Water Winner – Top Number of Opportunity/ Agreement Won for entire Central Region. Promoted from CSAII TO CSA Sr.• 3rd Quarter 2021: Recognized as the Change Leader for the quarter for the entire CSA organization.• Daily/weekly/monthly business reporting and accurate documentation of sales activity.• Acquire and integrate industry knowledge related to general trends, emerging technologies, & competitors.• Proficient utilization of the “Learn, Buy, Get, Use, Pay, Renew Interlocks.\"• Thought leader - strategically reviewing data, daily/weekly/monthly to drive customer success & sales.• Utilize a consultative sales approach, customer success plan and quarterly review to build relationships and understand client\'s business needs, issues, strategies, and priorities to deliver value-added business solutions.• Manage, strategize and develop sales funnel and proactively monitor sales activity against assigned quota.• Provide exceptional customer service to all customers, both internal and external. • Consult with customers to gather information and make recommendations for product migration of their communication and entertainment needs.• Proficient in systems (MS, One note, Teams, Salesforce.com, etc), use cases, and product offers for sales quoting and ordering.• Consult, multi-task, and problem solve with customers which includes handling customer concerns.• Maintain and improve speed, accuracy, and quality results by adhering to standards and guidelines.
Education
Mesa Community College
AA, Communications & Business Concentration
1990 — 1992
Champions School of Real Estate
Real Estate Licensee - Texas Real Estate Commission
The University of Texas at Arlington
B.A., Communications Minor: Business
1992 — 1994
Skills
- Contract Negotiation
- HR Consulting
- Account Management
- Telecommunications
- Video Conferencing
- Negotiation
- Real Estate
- Start-Ups
- Strategy
- Management
- Sales Management
- Leadership
- Customer Service
- Marketing
- Selling
- Sales
- Creative Strategy
- Business Development
- Sales Operations
- Recruiting
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