Tina T.
Executive Vice President of Customer Success @Portico
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WORK HISTORY
Executive Vice President of Customer Success @Portico
Lead the strategy and execution of all post-sales initiatives to ensure customer satisfaction, retention, and long-term value realization. Oversees global customer success, onboarding/implementation, support, renewals, and professional services teams—aligning efforts across the organization to deliver a seamless, outcome-driven customer experience.Focusing on building trusted partnerships with our clients, driving adoption and expansion, and ensuring our customers achieve measurable results with our solutions. Working cross-functionally with Product, Sales, and Marketing to deliver voice-of-customer insights that shape our roadmap and fuel continuous improvement.Key areas of impact: • Scaled customer success operations to support global enterprise growth • Drove double-digit improvement in NDR, GLR, and time-to-value • Built and led high-performing, customer-obsessed teams • Established data-driven frameworks for success planning, health scoring, and renewals Passionate about helping customers succeed, empowering teams, and building a culture rooted in outcomes, accountability, and empathy.
EDUCATION
Victoria University of Wellington
Bachelor of Commerce and Administration (B.C.A), Management and Human Resources Management/Industrial Relations
Victoria University of Wellington
Bachelor of Arts (BA), Sociology and Political Science
ABOUT TINA T.
Experienced Operations Professional with over 14 years of Education and Operations experience, along with a progressive track record of providing management & strategic support. This includes building department budgets, institutional research, academic reporting, and creating support infrastructures between systems, faculty, staff, and students.Expertise: Operations, Academics, System Integrations, Implementation, Policy, and Procedures
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