Tina Palazzo
Ambassador Concierge @Vancouver Convention Centre
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WORK HISTORY
Ambassador Concierge @Vancouver Convention Centre
CA
Provide a warm welcome, an inspiring experience and pleasant departure for all guests. •Act as a “concierge” to enhance overall guest experience by providing assistance, direction and information about the Vancouver Convention Centre. •Liaise with other departments to fulfill client and delegate requests. •Resolve guest issues as appropriate and provide tourism information to guests. •Provide direction and general information about Vancouver, local attractions, hotels and restaurants-Nominated for 25 service of excellence award over her career with Vancouver Convention Centre
ABOUT TINA PALAZZO
Outstanding Customer Service, Sales & Business Development -Builds exceptional client relationships through face-to-face, telephone, and email interactions-Listens to potential customers’ needs and brings new clients on-side; positive, friendly, outgoing, attentive and sincere-Effectively engages with people from a wide variety of cultural, political and economic backgrounds-Researches and analyzes the market to determine key opportunities-Negotiates win-win solutions; excellent conflict resolution skillsInspirational Management & Communications-Exhibits strong leadership; has managed and supervised teams of 3 to 25 employees-Builds a sense of community in the workplace; cultivates a team environment-Trains, coaches, and motivates staff-Confidently presents information to small or large audiences; good public speaking skills-Committed to community and volunteer involvementCreative Marketing, Promotions & Problem-Solving-Develops comprehensive marketing and public relations strategies-Implements action plans for assigned accounts-Solves problems in proactive and unique ways; able to “think outside the box”-Coordinates and attends trade shows, job fairs and special events-Learns new skills quicklyOrganized, Detail-Oriented & Dedicated-Good attention to detail and administrative skills, including EBMS systems, Outlook, Internet and basic MS Word-Multi-tasks; manages time effectively -Conscientious; excellent follow-throughSpecialties: A talented and dynamic “people professional” who delivers high-quality, personalized customer service. Positive, enthusiastic, and motivated, with a proven ability to create and maintain long-term client relationships.
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