Tina Michalowski

About Tina Michalowski

Revenue Leader | Net Revenue Retention | Expansion Revenue | Customer Lifecycle Growth | GTM Strategy I build scalable revenue engines that turn customer growth into predictable, durable enterprise value across B2B technology companies.My focus is designing revenue systems that drive performance across the full customer lifecycle — from acquisition to retention, expansion, and long-term customer value. I specialize in implementing the operating structure, forecasting discipline, and cross-functional alignment required to scale revenue organizations and transition companies from opportunistic growth to predictable revenue performance.I lead post-sale revenue functions including Customer Success, Account Management, Renewals, and Expansion with ownership of Net Revenue Retention (NRR), expansion revenue, and customer lifetime value. By implementing lifecycle-driven engagement models, AI-enabled workflow automation, and structured account planning frameworks, I help organizations improve retention predictability, increase expansion revenue, and scale customer growth efficiently.Revenue Impact-Added 50 new customers in 8 months while leading a Cloud GTM organization and operationalizing hyperscaler co-sell with AWS, Google Cloud, and Microsoft at Tackle.io-Led an Account Management organization responsible for $19M+ in ARR across 800+ contracts at Anthology/Blackboard• Built scalable Customer Success and Account Management operating structures to improve forecast accuracy, renewal consistency, and expansion visibility-Implemented lifecycle engagement and account planning models that strengthened retention performance and expansion predictabilityMy leadership approach combines operational discipline with modern revenue systems — clear KPIs, forecasting rigor, and tight alignment across Sales, Product, Partnerships, and Revenue Operations — to build revenue organizations that scale efficiently and withstand board-level scrutiny.I’m passionate about building high-performing revenue teams, modernizing customer growth strategies with data and AI, and helping companies convert customer success into long-term revenue durability.Words to live by.\"Approach each day with a positive attitude, energy, tenacity, grit and integrity!\"

Experience

1. Vice President Client Experience

   Ready Education

   Oct 2025 — Present

   Reporting directly to the CRO. I lead the post sales organization, including Customer Success, Account Management, Renewals, and Expansion. Own net revenue retention, customer lifecycle strategy, and expansion performance. Drive AI strategy and workflow automation to scale engagement, improve forecasting accuracy, and increase customer lifetime value.

Education

• Hilbert College

  Bachelor's degree, Psychology

  2001 — 2003

• St. Bonaventure University

  Master's degree, Counselor Education

  2003 — 2005

• Erie Community College

  Associate's degree, Social Sciences

  2000 — 2001

Skills

• Admissions
• Student Affairs
• Student Development
• Leadership
• Higher Education
• Training
• Customer Service
• Teaching
• Adult Education
• Career Development
• Organizational Effectiveness
• Motivation
• Team Leadership
• Retaining Customers
• Problem Solving
• Confidentiality
• Enrollment Management
• Job Search Strategies
• College Teaching
• Time Management
• Communication
• Conflict Resolution
• Academic Administration
• Microsoft Office
• Powerpoint
• Public Speaking
• Leadership Development
• IT Solutions
• Partner Management
• Partner Development
• Customer Retention
• Educational Assessment
• Retention Strategies
• Business Process Improvement
• Salesforce.com
• Institutional Effectiveness
• Higher Education Accreditation
• Strategic Planning
• Data Analysis
• Software Implementation