Tina MacHt
Region Manager @Thorntons Llc
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WORK HISTORY
Region Manager @Thorntons Llc
Cincinnati, OH, US
Thorntons | Regional Manager2017 – Present• Oversee operations for 13 locations with a strong focus on food service expansion and business growth.• Successfully opened seven kitchens from the ground up and launched food offerings in five additional locations.• Led the Northern Division with the top Steritech scores in 2023 and 2024, ensuring superior food safety and compliance.• Managed two of the highest-performing stores in transactions and food sales across the division.• Drive strategic initiatives to optimize efficiency, increase profitability, and enhance the customer experience.• Lead and develop store managers and teams to maintain high performance and operational excellence.• Responsible for budgeting, forecasting, compliance, and daily business operations.
EDUCATION
Cincinnati State Technical and Community College
Business management, Business Administration, Management and Operations
SKILLS
ABOUT TINA MACHT
Professional SummaryAn accomplished multi-unit leader with extensive experience in regional operations, loss prevention, and food service management. Proven track record in developing high-performing teams, driving operational excellence, increasing revenue, and enhancing customer satisfaction. Adept at strategic planning, training, and compliance while fostering a culture of safety, engagement, and service excellence. Passionate about developing people, psychological safety, and creating a best-in-class customer experience.Certifications & Training• Wicklander-Zulawski Certified (Interview & Interrogation Techniques)• Leading Others Certification (2024)• Manager Essentials Certification (2024)• ServSafe CertifiedProfessional PhilosophyPassionate about developing people, fostering a culture of safety and psychological well-being, and creating a customer-first retail experience. Dedicated to the principles of simplifying, standardizing, aligning, and acting to drive operational success. Committed to leading by example, fostering growth mindsets, and engaging with the community to enhance business impact.• Leadership & Talent Development• Regulatory Compliance & Safety• Customer Satisfaction & Guest Experience• Strategic Planning & Business Growth• Inventory & Cost Control• Operational Excellence & Standardization• Sales Forecasting & Demand Planning• Community Engagement & Partnership Development• Time Management & Prioritization• Communication & Interpersonal Skills
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