Tina Granato

About Tina Granato

Accomplished executive providing transformational organizational leadership by combining…

Experience

1. Director of Customer Success, School Assessment Division

   Pearson

   Jul 2021 — Present

   Provide organizational leadership to the customer success team within the school assessment division, supporting tens of millions of students across the nation, generating hundreds of millions of dollars in revenue. Responsibilities include thought leadership, planning, management, & execution of client engagement activities: customer focus groups, interactive online learning and training experiences for all levels of end users, innovation and development of new customer offerings, customer web-based portals, internal Customer Success SharePoint portals, and customer meetings and event planning. Expert in understanding customer needs, market activities, & industry trends to forecast solution and product improvements, advocating for customer success as a liaison between customers and internal cross-functional organizations. • Recruited, hired, and trained a new Customer Engagement Team comprised of nationally known instructional designers, educators, ed tech professionals, videographers, and voice over experts to ensure market best practices to innovate, build, and implement new offerings for school assessment clients. • Innovated, designed, and facilitated the Pearson Focus Group Program utilizing Mural, a state-of-the-art tool, to facilitate successful sessions led by nationally recognized professional development educators reaching diverse end-users. • Innovated, built, and implemented the Pearson Student Readiness Tool, a new and engaging tool to support visual, auditory, and kinesthetic learning styles, allowing students to practice with the student assessment platform to ensure equity and inclusion for all students, setting them up for assessment success. • Led initiative to implement the Pearson Learning Management System (LMS) which provides a robust, best market practices system for clients with personalized intuitive learner experiences, management tools for configuration, robust customizable reporting, and detailed end user tracking.

Education

• Colorado State University Pueblo

  Bachelor of Science - BS, Mathematics

Skills

• Software Engineer
• Cs Fundamentals
• Director
• Leadership
• Project Management
• Presentation Skills
• Technology Strategy, Vision & Roadmap
• Business Process Design
• Training Development, Coordination & Facilitation
• Process Improvement
• Professional Development Programs
• Application/System Integration
• Education Program Manager
• Google Cs First
• Data Presentation
• Requirements Analysis
• Software Quality Assurance
• Strategic Planning
• Resource Planning/Leadership
• Educational Technology
• Microsoft Office Suite
• Training Development & Delivery
• Teacher Training
• Resource Planning
• Wevideo
• Team Leadership & Development
• Business Analysis
• Windows & Mac Platforms
• Robotics (Sphero, Ollie, Dash and Dot, Bee Bot, Ozobot)
• Camtasia
• Business Process Development
• Software Project Management
• Process Development
• Software Engineering/Development
• Public Speaking
• Management
• Google Applications
• Technology Integration
• Data Analysis
• Systems Engineering