Tina Elizabeth Titty
Head - Customer Success @Sibiliti
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WORK HISTORY
Head - Customer Success @Sibiliti
Pune, IN
As Head of Customer Success at Sibiliti, I lead the post-sales journey for clients in digital lending and fintech—spanning onboarding, loan origination, and loan management. I drive strategy and execution across support, product adoption, and retention, with a focus on delivering long-term value, customer satisfaction, and account growth. I work closely with product and engineering teams to resolve critical issues and continuously enhance solution delivery.
EDUCATION
Indian Institute of Management, Kozhikode
Master of Business Administration - MBA, Business Administration and Management, General
Rajiv Gandhi College of Engineering and Technology
B.Tech, Computer Science
ABOUT TINA ELIZABETH TITTY
Banking and fintech professional with 16+ years of experience across core banking systems, digital lending, and enterprise product delivery. I’ve spent a significant part of my career working on Finacle Core Banking, with deep expertise in retail lending, interest, charges, compliance, and GL functions.I’ve worked across the full product and project lifecycle—from requirement gathering and solutioning to implementation, go-live, and ongoing support—giving me a 360-degree view of how banking products are built, deployed, and scaled.Currently serving as Head of Customer Success at Sibiliti, I lead post-sales strategy and execution for digital lending clients, covering onboarding, loan origination, support, product adoption, and retention. I focus on ensuring long-term value delivery, customer satisfaction, and account growth, while collaborating closely with product and engineering teams to resolve critical issues.My strength lies in combining domain depth with execution, stakeholder alignment, and customer-centric thinking to drive successful outcomes in complex, high-impact environments.
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