Tina Dye

Experience

1. Senior Client Success Manager

   Cvent

   Feb 2022 — Present

   Understand and align with customer’s goals to help them achieve their desired outcomes - Drive platform adoption and offer industry best practices to help clients effectively meet said business goals - Global level client account oversight and ownership - Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales - Monitor user adoption and system usage, recommend strategies to increase usage/adoption - Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption - Conduct strategic business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives - Contribute towards new account implementation or advised onboarding as the primary strategic account owner - Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing - Design, coordinate and in some cases conduct user training programs - Demonstrate detailed product knowledge and gather client requirements for future product releases - Document, route and track feature requests, and provide client with progress updates - Contribute towards internal departmental process documentation