Tina Dubb
Director @HCLTech
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WORK HISTORY
Director @HCLTech
London, GB
ABOUT TINA DUBB
Currently working at HCLTech. Primarily focused in CRM, looking at new tech and services provided to enhance efficiency, client relationships and outcomes. A demanding and rewarding role that oversees services with high levels of customer engagement to ensure we deliver beyond the promise!Previously a successful, highly motivated HoD, specialising and leading Unisys in global eXperience Management. With our sharp thinking, XM tools, great people and unique strategies, I managed the eXperience dept that put associates/teams/individuals before SLA’s, introducing XLA’s for our users that check users sentiment, eXperience and user perception/reality of service above all else. IT Strategy, IT consultant, Service Transition, Outsourcing, Support, Operations Management, Governance, and Project Management.Qualified & deep working knowledge of ITIL operational practices applied in the banking, public, commercial and telecommunications industries. Identified opportunities and delivered tangible benefits in the range of £100ks-£Ms.Highly versitile and able to work at various levels with organisations.
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