Tina Dey

About Tina Dey

As a Partner Support Specialist at Crayon, I contribute to ensuring seamless operations for cloud-based solutions by collaborating with Business Development Managers and partners. With over 17 years of experience, including more than 8 years in sales, account management, and service delivery within the IT sector, I bring expertise in customer service management, enterprise account management, and order processing. My role involves managing CRM and pipeline, addressing technical, invoicing, and billing-related queries, and facilitating onboarding and deployment for partners. ITIL V3 certified, I am committed to strengthening relationships with key stakeholders, supporting operational efficiency, and identifying growth opportunities. My focus is on delivering value and aligning with partners to achieve shared business objectives.

Experience

1. Partner Support Specialist

   Crayon

   Jul 2023 — Present · Mumbai, IN

   Support Aligned BDMs on Operational work related to the Partner • Managing CRM and Pipeline • Managing all Technical, Invoicing and Billing-related queries of the Partner • Follow up with Existing CSP Partners for the opportunity and guide them for creating subscriptions in our Cloud IQ Portal. • Handhold to the partners on any new creation of opportunities in Cloud IQ and assistance on deployment • Follow up with the partner for usage submission/approvals and payments. • Follow up with Partners for billing shift/ Migration involved. • Follow up with our Operation Team for payments and related to invoices to the partners. • Sharing commercials to the partners/customers. • Guiding the Partners for onboarding onto the Particular model for their exact opportunities. • Dealing with the BDMs with all their opportunities to guide partner/customer on the right sales module. • Working with Presales team for all the Azure/AWS/other OEM’s opportunities / Technical queries to the Partners. • Call outs on Promotional offers and activities. • To schedule meetings with partners and End customers to create an opportunity • Leverage Existing partner base through partners and End customers • Single of point of contact in relation to all queries pertaining to the partner and End Customer • Leveraging the BDM by scheduling meetings and Opportunity generation

Education

• Mahatma Gandhi Open University

  Bachelor's degree, Science

Skills

• Team Leadership
• Customer Service
• Vendor Management
• Microsoft Office
• Team Management
• Call Centers
• Business Development
• Training
• Service Delivery
• Performance Management
• Crm
• Troubleshooting
• Management
• Microsoft Excel
• Bpo
• Telecommunications
• Customer Relationship Management (Crm)