Tina Buckley

WORK HISTORY

ABOUT TINA BUCKLEY

I consider myself to be a well balanced, highly committed individual with excellent customer service, people and project management skills. Extensive experience in Service and Operation cloud support by providing quality service profession and pro-active customer support delivered within service level agreement. Working cross-functionally with a customer focused, global environment, maintaining the delivery of IT services and technology projects. Possessing developed skills that have been gained through delivering IT Projects and solutions to complex business problems within scope, budget, and tight schedules. Excellent management experience as reflected in a highly successful and well recognised team within the organisation. I have the ability to set and achieve personal goals. This is reflected in my day to day duties to help me both succeed and deliver within my role.Key Achievements• Conducted an ITIL maturity assessment that led to the launch of a global Service Design project, implementing a cloud-based ticketing tool integrated with internal systems.• Carried out a Capability assessment which resulted in documenting new incident, service request and problem management processes. • Led a business transformation initiative within IT Operations, driving modernisation across technology, resource management, and processesLed business transformation to achieve SOCII security accreditation