Tina Borden

About Tina Borden

IT Leader with 20 years of management experience leading sections in Enterprise Global Apps Delivery - Enterprise Service Management, Software Quality Assurance and.Net Software Development Departments.Background includes: Project/Program Management, Enterprise Application Ownership, Business Analysis, Process Engineering, Software Quality Assurance, Technical Writing (Systems and User/Procedural/Training documentation), Change Management, Full IT Software Development Life Cycle experience, Business Case through Implementation experience for Waterfall and Agile/Iterative projects.

Experience

1. Sr Manager, Information Technology

   Arthrex

   Dec 2023 — Present

   Lead a team of Application Analysts and Business Systems Analysts to support Enterprise Service Management globally – encompassing IT Service Management (ITSM) capabilities and extending to Enterprise Service Management (ESM) delivery across business areas.• Lead core team functions of business and process analysis, design, configuration, testing, implementation, and support for a range of Jira Software and Jira Service Management integrated solutions. • IT Relationship Manager responsible for the Service portfolio: Assist global business teams with planning and executing solutions. Responsible for the Enterprise Service Management Roadmap with Project and Portfolio management in Adobe Workfront and detailed task management in Jira Software. • IT Platform/App Owner responsible for the Atlassian suite of products: Jira Service Management | Jira Software | Confluence and other products including a suite of integrated apps and integrations.• Lead the enterprise administration and support for the Atlassian platform, including centralized Confluence and Jira Administration with oversight of capabilities, processes, and user onboarding and enablement to optimize the business value of the platform.• IT Management oversight includes: Professional Services SOWs, HW/SW Licensing/Renewals, Test Automation Tool / Frameworks used for Jira solutions, IT Change Management including Change Advisory Board (CAB) representation

Education

• Penn State University

  MBA

• Penn State University

  B.S., Management Information Systems

Skills

• Primavera P6
• Agile Methodologies
• Business Process Analysis
• Visio
• Jcl
• Quality Center
• Ariba
• Project Management
• Functional Test Management
• Business Analysis
• Training & Development
• Halogen
• Software Documentation
• Sdlc
• Organizational Learning
• Process Improvement
• Sharepoint
• Recruiting
• Service Desk Express
• Vendor Relationships
• Concur
• User Acceptance Testing
• Test Planning
• Dreamweaver
• Cobol
• Project Delivery
• Requirements Analysis
• Ca Clarity
• Requirements Gathering
• Insurance
• Team Leadership
• Vendor Management
• Talent Management
• Peoplesoft Financial
• Property & Casualty Insurance
• Business Process Improvement
• Software Quality Assurance
• Hp Quality Center
• IT & Business Strategy Alignment
• Leadership