Tim Weir

About Tim Weir

I am a results-oriented Customer Success and Sales professional passionate about building meaningful client partnerships, driving retention, and uncovering opportunities for sustainable growth across both commercial and public sector organizations. With a proven ability to translate complex business and mission objectives into actionable strategies, I excel at aligning solutions that deliver measurable impact, long-term value, and stakeholder confidence.Known for my collaborative leadership style, I thrive in dynamic, cross-functional environments-mentoring teams, optimizing operations, and ensuring every client interaction contributes to organizational and mission-driven success. Whether managing complex enterprise or federal accounts, or scaling customer engagement programs, I bring a strategic, data-informed, and customer-first mindset that fosters loyalty, ensures alignment, and maximizes ROI.Core Competencies:Customer Success Management | Client Retention & Expansion | Strategic Account Management | Commercial & Public Sector Customer Engagement | Mission-Driven Program Alignment | Sales Enablement | Revenue Growth | Leadership & Team Development | Digital Marketing Strategy | Business Operations | Project Management | Data-Driven Insights | Cross-Functional Collaboration | Communication & Relationship Building

Experience

1. Enterprise Relationship Manager

   Automattic

   Nov 2020 — Present · Charlotte, NC, US

   WordPress VIP delivers a secure, scalable WordPress platform supporting commercial brands, enterprises, media organizations, and government agencies. The platform enables high-performance digital experiences, ensures compliance and reliability at scale, and powers fast, accessible publishing—backed by expert support, seamless integrations, and enterprise analytics. I lead strategic customer partnerships to:• Drive long-term retention, expansion, and portfolio growth across enterprise commercial and federal customers• Support mission-driven and government organizations on a FedRAMP-authorized WordPress platform• Align secure, high-performance digital publishing to measurable business and mission outcomes

Education

• Southern Illinois University Edwardsville

  Bachelor of Science, Business Administration; Finance and Marketing

  2006 — 2009

• Northwestern University

  Undergraduate Coursework

  2005 — 2006

• Quinlan School of Business, Loyola University Chicago

  Master of Business Administration (MBA), Economics

  2009 — 2011