Timucin Uygungil

About Timucin Uygungil

I have seen it all in my 12 years with HubSpot- going from startup to IPO to scale up to durable sustained growth. While my journey took me from customer success to product management, and now operations, I never lost sight of the most important thing to any business: the customer. I want customers (and partners) to shout our name off rooftops with joy.I am passionate about technology and creating \"wow\" moments for internal stakeholders and customers alike.I like to stay close to the metal (I love working with engineers- and I\'ve been told more than a few times that they love me, too) so I grew my career by seeking opportunities for outsized impact with small and nimble teams.As a Director of Operations at HubSpot, I am leading the development and execution of the AI strategy for the global customer success organization, which supports over customers across 120 countries and half a dozen languages.I leverage my skills in product management, data analytics, and business operations to optimize the customer journey, increase retention and satisfaction rates, and drive revenue growth. I also partner cross-functionally to implement more wholistic end-to-end solutions, streamline workflows, and enhance communication and collaboration within the organization and with customers.In addition, I serve as a Board Member at The Lionheart Foundation, a nonprofit that empowers trauma-impacted populations through transformative social and emotional programming. I am motivated by the mission of creating positive change and impact in the world.

Experience

1. Director of Operations, Ai

   HubSpot

   Oct 2024 — Present · Cambridge, MA, US

   Solving for the Rule of 40 by driving efficiency and scaling through AI-led innovation in Customer Success. Spearheaded the development and iteration of customer-facing AI solutions that reduced the cost to serve while maintaining HubSpot’s reputation for superior customer service. • Building and mentoring a high-performing team of analysts and engineers to expand the capacity and scalability of AI initiatives. Focused on creating a framework for automation and experimentation to accelerate impact. • Experimenting, validating, and implementing internal AI tools to boost productivity, reduce attrition, and achieve a 30% headcount improvement by 2026, empowering team members to drive strategic goals independently.

Education

• General Assembly

  Data Analytics

  2015 — 2016

• Trinity College-Hartford

  Bachelor's degree, History, Human Rights

  2006 — 2010

• General Assembly

  Product Management

  2014 — 2015

Skills

• Google Analytics
• User Experience
• Content Strategy
• Social Media
• Direct Sales
• Digital Strategy
• Product Marketing
• Social Networking
• Social Media Marketing
• Inbound Marketing
• Digital Marketing
• Crm
• Iphone
• Customer Experience
• Start-Ups
• Web Marketing
• Project Management
• Customer Service
• Html
• Mac
• Wordpress
• Lean Startup
• Saas
• E-Commerce
• Enterprise Software
• Iwork
• Css
• Computer Hardware
• Mac Os
• Content Management
• Entrepreneurship
• Web Analytics
• Solution Selling
• Website Development
• Mobile Devices
• Os X
• Networking
• Ios
• Consumer Technology
• Email Marketing