Timur Yakubov

About Timur Yakubov

Well-qualified and results-oriented professional with years of successful experience in…

Experience

1. Auto Damage Estimator

   Independent Adjuster

   Oct 2016 — Present · Boca Raton, FL, US

   Customers first point of contact, listen, answer all concerns, and ask them for the repair.• Set up claims with insurance companies and assist customers filling out the MV104 form.• Worked directly with field adjusters from all insurance companies.• Research manufacture OEM procedures.• Up-sale customers on jobs that come in for estimates and photo inspections.• Diagnose the cars diagnostic codes.• Completed a Quality Control on every completed job to assure that it meets company standardsbefore it is released to the customer.• Utilize for all estimates.• Maintain quality assurance and the highest level of customer service for all customers.• Communicate with customers from start to finish about their vehicle.• Order parts, check parts in, and set up sublets• Attended I-Car training classes online and onsite to keep up with current industry standards.• Manage a team of 6-9 employees (2-3 heavy guys, 2-3 disablers/preppers, 1 painter, and 1 esti-mator)• Delegate the team with work orders, follow up, order additional parts, etc.

Skills

• Financial Services
• Crm
• Employee Training
• Customer Retention
• Customer Service
• Credit
• Cold Calling
• Business Process Improvement
• Coaching
• Call Centers
• Business Development
• Team Leadership
• Teamwork
• Banking
• Team Management
• Sales
• Team Building
• Training
• Customer Satisfaction
• Direct Sales
• Retail
• Leadership
• Process Improvement
• Analysis
• Budgets
• Finance
• Customer Relationship Management (Crm)
• Marketing
• Insurance
• Customer Experience
• Selling
• Loans