Timothy Lau

Experience

1. Senior Product Manager, Customer Experience Data & Ai

   Microsoft

   Mar 2022 — Present · Redmond, WA, US

   Technical Program Manager for Microsoft Cloud Data Sciences leveraging data science, ML models, experimentation, and causal inference to grow Microsoft cloud adoption, usage, and revenue. Selected highlights:• Led a team of data scientists to deliver a portfolio of 5+ ML models that recommended opportunities that totaled $485M in pipeline for Microsoft’s commercial business. • Led a team of data scientists to deliver ML models that mitigated 80% of CSAT at-risk tickets and improved support efficiency by a total of 25k hours, in partnership with Support delivery, program, and agent tooling teams• Delivered a scalable experimentation analysis platform leveraged by 9 teams across Microsoft that helped reduce experiment durations by up to 60%, thus saving teams experiment costs and increasing experiment velocity. Running an average of 25 experiments per semester. • Increased PowerApps new customers MAU by 2% by delivering an ML model that identifies Office customers most likely to adopt PowerApps• Delivered a POC platform that enables “ML building as a service”, enabling ML scientists to reduce the time required to build propensity and recommender type models by templatizing feature engineering, model tuning, training, validation, deployment, and maintenance, while enabling flexibility via a set of parameters. • Leveraged casual inference to measure the business impact of Microsoft’s LLM based copilots.• Designed and delivered a set of datasets that power PowerBI reports for Modern Work (Office, Teams, SharePoint, etc) and Security product field sellers (1600 avg MAU, 321k monthly avg views)

Education

• Princeton University

  Bachelor of Science and Engineering, Computer Science

  2013 — 2017

Skills

• Powerpoint
• Microsoft Excel
• Microsoft Powerpoint
• Windows
• Photoshop
• Customer Service
• Project Management
• Public Speaking
• Product Management
• Growth Strategies
• Java
• Microsoft Word
• Team Leadership
• Social Media
• Strategic Vision
• Time Management
• Microsoft Office
• Event Planning
• Research