Tim Scanlon
- Role
- Global Head of Customer Experience Cx Leadership Digitalization Enterprise Transformation at Rockwell Automation
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Tim Scanlon
Creative, high-energy, data-driven Customer Experience (CX) User Experience (UX) Design…
Experience
Global Head of Customer Experience Cx Leadership Digitalization Enterprise Transformation
Feb 2021 — Present
Expanding Human Possibility. As the leader in Industrial Automation and Digital Transformation, Rockwell Automation has ambitious growth goals and is embarking on an enterprise digital transformation that encompasses the products and services it delivers, the business models associated with them, and the technologies and processes through which they are delivered to the market. Accountable for bringing a customer-obsession mindset to the global strategy and delivery of experiences Rockwell Automation provides for customers, partners, and employees. Simplifying customer experience to drive Core Revenue and Annual Recurring Revenue (ARR) Growth thereby increasing customer lifetime value. Elevating CX Capability Maturity thereby creating sustainable competitive advantage in global markets. Designing, launching and leading a multi-functional team that partners with worldwide leaders across the organization to plan how we create, transform, measure, and improve these experiences. Accountable for helping to rally the organization and develop a scalable customer experience practice. Principal advocate for the customer within Rockwell Automation and responsible for uncovering and utilizing data about customer needs and goals to inform strategies, drive alignment, measure and guide execution.
Skills
- Design Thinking
- Presenting Ideas
- User-Centered Design
- Interaction Design
- Innovation
- Vision Development
- Cad/Cam
- Personas
- International Business
- Voice of the Customer
- Agile
- User Interface Design
- Strategy Facilitation
- Talent Development
- Envisioning
- Conference Speaking
- Partnering
- Online User Experience
- Customer Journey Mapping
- Team Leadership
- Product Management
- Connectivity
- High Energy
- Cross-Functional Team Leadership
- Prototyping
- Creative Problem Solving
- Product Marketing
- Human-Computer Interaction
- Information Architecture
- Cloud Computing
- Strategic Thinking
- User Assistance
- Design Education
- Contextual Inquiry
- Strategy Development
- Professional Services
- Product Design
- Automation
- Situational Leadership
- Consultancy
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