Tim Rehm
Director of Customer Success @ Attentive
- Role
- Director of Customer Success at Attentive
- Location
- Saratoga Springs, NY, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Success
Mar 2021 — Present · NY, US
Lead the Enterprise segment supporting major retail and eCommerce brands across a $50M+ recurring revenue portfolio.Oversee a distributed team focused on retention, growth, and forecasting within the company’s top-tier customer base, consistently driving strong performance and measurable client outcomes.Key focus areas- Build and maintain strong relationships with senior client decision-makers, driving alignment on strategy, goals, and long-term partnership success- Invested in building strong leaders; coaching and empowering CSMs and managers to grow their careers and deliver exceptional client outcomes- Help evolve enablement programs and customer playbooks to strengthen positioning and value delivery- Partner on technology and process initiatives that improve efficiency and client engagement- Collaborate cross-functionally with key teams involved in the customer lifecycleAttentive is a leading marketing technology platform helping brands connect with consumers through personalized, data-driven engagement; the company has raised over $920M in funding.
Education
State University of New York Cortland
Bachelor of Science (BS), Business/Managerial Economics
Skills
- Salesforce.com
- Salesforce.com Certified Administrator
- Salesforce.com Administration
- Saas
- Cloud Computing
- Force.com
- Enterprise Software
- Paas
- Analytics
- Sfdc
- Crm
- Customer Engagement
- Customer Lifecycle Management
- Account Management
- Business Process
- Strategy
- Sales Operations
- Leadership
- Management
- Marketing Automation
- Salesforce.com Certified Developer
- Software as a Service (Saas)
- Customer Relationship Management (Crm)
- Customer Support
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