Tim Pritchard
Global Partnership Lead - Medallia @Kantar
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WORK HISTORY
Global Partnership Lead - Medallia @Kantar
London, GB
Promoted into new global role, managing Kantar’s long established and fast-growing relationship with Medallia. After Deloitte, Kantar is Medallia’s largest global partner. We use their technology platform to power the majority of Kantar’s most complex CX programmes.
EDUCATION
De Montfort University
Business & Finance, Marketing
ABOUT TIM PRITCHARD
Tim has worked in insight, strategy, and consulting roles throughout his career. In 2016 Tim was promoted into a new role, to spearhead Kantar\'s drive into the real-time, transactional CX/VoC space, creating a CX narrative and offer, and recruiting a new team. With a powerful go-to-market strategy, he strengthened existing relationships with CX platform partners, Medallia and Qualtrics, secured new CX/VoC contracts worth £30m, and grew the team, which now comprises 50 truly best-in-class CX experts. Appointed to the UK Board in 2019, Tim subsequently joined Kantar’s Global CX Steering Board. In January 2022, Tim was promoted into a new global role, managing Kantar’s long established and fast-growing relationship with Medallia. After Deloitte, Kantar is Medallia’s largest global partner, using its technology platform to power the majority of Kantar’s most complex CX programmes. Tim works with brands from a variety of sectors (auto, b2b, consumer electronics, financial services, retail, telco, travel & leisure, utilities) to define, track and activate their CX strategies, establishing priorities for improvement action, driving customer engagement, ultimately delivering commercial ROI, enhanced brand equity and shareholder value from their CX investment and related CX efforts. Clients include AkzoNobel, Avis Budget, Halfords, Hyundai, Lloyds Banking Group, Nationwide Building Society, Nissan, Orange, PepsiCo, Post Office, Rubix, Scottish Power, Suzuki, Tesco, Virgin Atlantic, Vodafone, and WPP.
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