Tim Watts

About Tim Watts

Change leader with background in quantitative analysis and process improvement methods. Emphasis on consensus building — balancing the rational and emotional sides of decision-making and implementation.Specialties: Business Process Transformation | Change Management | Root Cause Analysis | OKRs | Performance Measurement | Lean Six Sigma | Human-centered Design | Financial & Data Analysis | Project Management

Experience

1. Customer Experience (Cx) & Analytics

   Glanbia Nutrition

   Feb 2022 — Present · Chicago, IL, US

   Designed and launched the company’s first North American relationship survey, creating an initial Voice of Customer (VoC) capability to support leadership decision‑making and experience priorities.Co‑designed and deployed a multi‑language Asia‑Pacific customer relationship survey, achieving 40%+ response rates and enabling region‑specific insight for global teams.Established and chaired a cross‑functional CX Advisors Council.Implemented AI‑enabled implicit Voice of Customer listening to complement survey feedback and surface customer sentiment and emerging risk signals from operational data.Established a monthly CX reporting and operating cadence to provide consistent visibility into customer experience performance and trends.Led Voice of Employee (VoE) and employee experience efforts within the Customer Service organization, with a focus on engagement, learning, and frontline effectiveness.Founded and led the Customer Service Associate Engagement Group to provide a structured forum for associate input and connection to leadership.

Education

• University of Chicago

  BA, Behavioral Science

• Cornell University

  Certificate, Change Management

• Villanova University

  Advanced Master Certificate, Lean Six Sigma

Skills

• Training Delivery
• Cross-Functional Team Leadership
• Root Cause Analysis
• Ge Workout
• Strategy
• Business Intelligence
• Lean Manufacturing
• Management Consulting
• Program Management
• Organizational Development
• Coaching
• Team Leadership
• Strategic Planning
• Process Management
• Performance Improvement
• Delivering Workshops
• Risk Management
• Data Analysis
• Six Sigma
• Team Building
• Management
• Project Management Office (Pmo)
• Process Engineering
• Analytical Skills
• Business Analysis
• Project Delivery
• Continuous Improvement
• Project Planning
• Process Improvement
• Performance Management
• Pmo
• Operational Excellence
• Leadership
• Statistical Modeling
• Workshop Facilitation
• Analysis
• Vendor Management
• Sas Programming
• Project Portfolio Management
• Workshop Development