Timothy T. Shaw

About Timothy T. Shaw

I love solving hard experience design problems, and I\'ve been doing it for many years. I bring experience, wisdom, knowledge, reason, and caring. I like to have my hands dirty doing design and generating data to back up ideas. I collaborate, teach, and build trusted relationships. I design and build boats. The \"pun\" emoji on the Forum One Slack instance is a picture of me. Specialties, in detail:* Business and product strategy; elements of content strategy* Audience research, analytics, and other elements of data-informed design* Audience experience blueprints and similar product and service architecture outputs* Information architecture and structures for digital spaces and systems* UX and interface design, with a special focus on data visualization and data-heavy applications* Accessibility* Usability testing and continuous improvement* Organizational design* Facilitation, presentation, and written productsThis is the core stuff. There\'s more:* I develop talent. I have hired dozens of staff at all career levels and helped them grow their careers in many successful directions.* I teach, support, and advocate for those I oversee and those I work alongside.* I collaborate across the organization. I respect my peers\' expertise and involve them at all key points to bring about the best ends.* I understand the business side, including financials, marketing, and operations. I speak stakeholder languages.* I try to use my privileges to raise others up.Outside of work, you\'ll find me:* Designing and building small, traditional boats* Paddling and sailing* Hiking and running with my wheelchair-using daughter* Creating additional mobility solutions for my daughter

Experience

1. Director of User Experience Design

   Forum One

   Jan 2012 — Present · Alexandria, VA, US

   Senior experience designer at a leading digital communications agency serving the public and non-profit market. Projects include:* U.S. Dept. of Education, National Assessment for Educational Progress (NAEP)- Design interactive data visualization products that enable education policymakers and practitioners to better serve students. Develop new product and data visualization prototypes. Work with development team to enhance a library of 40+ components. Collaborate with multi-level, multi-organization, multi-discipline stakeholder teams. Built a usability testing and analytics program and now lead ongoing testing and related user research. Overall project is one of Forum One\'s largest, and is in year 10, after a competitive rebid. Awards: Vega Arcturus Award; Standard of Excellence WebAward.* NTI, NTI Index and GHS Index - Designed two research and data visualization products that guide global policy and practitioner audiences efforts to evaluate, prepare for, and prevent threats to security from nuclear materials and global health emergencies, respectively. For the NTI Index, created a novel, world-level, tile grid map and re-conceived a legacy analysis tool into an action-oriented “what-if” policy-change component. Facilitated design-development team collaboration in a tight schedule and budget environment. Awards: Platinum AVA Award; Excellence Communicator Award.* U.S. Office of Head Start - Led service design project to improve efficiency and accountability for major program servicing economically disadvantaged children and families. Conducted extensive research and usability testing effort. Developed novel service blueprint deliverable. Facilitated prioritization and solutions development workshops. Manage four staff ranging from senior UX designer to associate level. Support, teach, advocate, and critique. Have hired dozens of people at multiple levels. Support VP of Design in growing and enhancing design practices.

Education

• St. Mark's School

  High School

• Columbia University - Columbia Business School

  MBA

• Bates College

  BA, Philosophy

Skills

• Drupal
• User Interface Design
• Strategy
• Data Visualization
• Team Management
• Information Architecture
• Nonprofits
• Product Management
• Usability
• Social Media
• Team Leadership
• Business Strategy
• Strategic Planning
• Governance
• Web Development
• Mentoring
• Product Development
• User-Centered Design
• User Experience
• Content Strategy
• Web 2.0
• Leadership
• Management Consulting
• Wordpress
• Program Management
• Non-Profits