Timothy A. Noble
Telecom | Information Technology | Customer Success
- Role
- Contract Instructor, Field Services at Ramsey Enterprises
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Timothy A. Noble
8+ years customer-facing service provider with hands-on technical experience establishing voice and data networks, hardware and software installation, as well as troubleshooting client issues based on assigned customer territory. Instruction and teaching experience within telecom, law enforcement, and university settings managing curriculum requirements based on training need and performing demonstrations based on product/client. A strong Law Enforcement background which includes SWAT operations with expertise in negotiations, advanced weaponry and hand to hand combat training, conflict management & resolution, and community service. Prior Naval Reserve Intelligence training. CORE COMPETENCIES Commissioning • Provisioning • Inventory Management • Hardware • Troubleshooting Programming • Technical Enablement • Service Delivery • Technical Demonstrations • Issue Management Diagnostic Repairs • Data Center • Supervising • Project Delivery • Client Accounts • Customer Onboarding Customer Service• Communication Training • Management • Safety • Quality Standards • Customer Success Strategic Thinking • Organization Skills • Decisive • Coordination • Active Listener • Presentation Skills Root Cause Analysis • Self-Starter •Problem Solver • Adaptable • Detailed • Organized OPERATING SYSTEMS Microsoft Windows |Android | IOS | Linux | Ubuntu PLATFORMS AND SOFTWARE Active Directory VMWare | Office365 | Microsoft Exchange | VPN NETWORKING LAN| WAN | TCP/ IP | IPX/ SPX | 10/100 Ethernet | Fiber HARDWARE Servers | Storage Arrays | Firewalls | Switches | Routers | Peripherals | VoIP| Cisco| WAPS SPECIALIZED TRAINING FTTN | FTTH | FTTP | PFP | OTDR | NIDS |SWAT |Police Officer
Experience
Contract Instructor, Field Services
Oct 2015 — Present
Responsible for teaching new hire core curriculum and issuing certification for field technicians for major network carrier client (AT & T). Course instruction includes class modules related to: o Fiber Distribution Network and AT & T Phone/TV/ Internet Installation o Copper Distribution Network and AT & T Phone/TV/ Internet Installation
Education
Morehouse College
Bachelor of Arts - BA, Religion and Philosophy
Per Scholas
Information Technology
2019 — 2019
Columbus State University
Master of Public Administration - MPA, Justice Administration
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