Tim Pederson

About Tim Pederson

With over a decade of experience as a Program Manager/Senior Program Manager, I lead…

Experience

1. Senior Program Manager

   CBTS

   Jun 2015 — Present · Springdale, OH, US

   Senior Program Manager• Service owner for all hardware and software asset management (HAM/SAM) in ServiceNow including server, datacenter, network, communications, software entitlements and software assets.• Manage team of engineers, project and product managers dedicated to ServiceNow development.• Lead Agile process and Sprint planning for ServiceNow development work and enhancements.• Create service management dashboards in ServiceNow to provide real-time request, incident and customer data for management.• Develop business processes for internal IT to manage operations as a separate entity within managed services ServiceNow instance.Program Manager• Change Manager for all internal and customer based Changes.• Develop policies and procedures for implementing Changes to internal and customer environments.• Collaborate with IT partners regarding Change Management and champion policy/procedure compliance.• Create and facilitate Change Management training for all new hires, as well as advanced training for experienced engineers.• Track all Change related data/metrics and present to external auditors semi-annually.• Demand Manager for all company requests.• Publish internal Security bulletins to address threat announcements from technology and security vendors.

Education

• University of Cincinnati Carl H. Lindner College of Business

  Bachelor of Business Administration, Information Systems and Marketing

  1992 — 1998

• University of Cincinnati

  BBA, Information Systems/Marketing

  1992 — 1998

Skills

• Team Leadership
• Information Technology
• Vendor Management
• IT Outsourcing
• Outsourcing
• Enterprise Software
• Enterprise Architecture
• Data Center
• Cross-Functional Team Leadership
• Pmo
• Pmp
• Strategy
• Leadership
• Cloud Computing
• Business Intelligence
• Sdlc
• Solution Architecture
• IT Management
• IT Service Management
• Integration
• Project Portfolio Management
• Change Management
• Business Process Improvement
• Service Management
• Project Management
• System Deployment
• Itil
• Software Development
• Management
• Application Lifecycle Management
• Program Management
• IT Operations
• Consulting
• Service Delivery
• Business Analysis
• Process Improvement
• IT Strategy