Timothy Smith
Strategic Customer Success Manager I Eliminating every barrier to mental health
- Role
- Strategic Customer Success Manager at Spring Health
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Timothy Smith
Excellent communicator with strong leadership and team building skills. Effective problem solving; experience in data analysis, sales, and promotion. Passionate about customer service. Double major in marketing and management. Efficient and organized time manager who successfully combines academics, extracurricular activities, and community service. Skilled with MSOffice suite, SPSS, and Internet research.
Experience
Strategic Customer Success Manager
Apr 2024 — Present · New York, NY, US
Our mission: to eliminate every barrier to mental health. At Spring Health, we help employers modernize their behavioral health benefits with the most effective, comprehensive solution for employee mental wellbeing. Our offering functions as a single front door to any type of care - from digital exercises, to EAP services, to coaching, therapy, or medication. • Mental health advocate and manager of Spring Health’s largest, most strategic clients, responsible for adoption and growth KPI\'s• Own client lifecycle from implementation, to engagement and contract renewal, including: strategic account plan execution, ABR/QBR delivery to Executive leadership, engagement & communication ideation and data-based recommendations• Partner cross-functionally to provide key customer feedback and process improvements• Drive variable revenue through targeted member engagement strategies
Education
Bishop Carroll High School
Bachelor of Science (BS), Business Administration and Management, General
2003 — 2006
Saint Francis University
Bachelor of Science (BS), Marketing
2006 — 2010
Skills
- Market Research
- Microsoft Word
- Marketing Research
- Event Planning
- Salesforce.com
- Training
- Customer Satisfaction
- Social Media Marketing
- Powerpoint
- Microsoft Excel
- Customer Service
- Team Building
- Management
- Marketing Strategy
- Accounting
- Data Analysis
- Marketing
- Leadership
- Microsoft Office
- Sales
- Analysis
- Merchandising
- Account Management
- Time Management
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