Timothy Gunasekar

WORK HISTORY

EDUCATION

ABOUT TIMOTHY GUNASEKAR

Most organisations don’t struggle with technology.They struggle with delivering a consistent customer experience as they scale.I work at the intersection of customer experience, technology delivery, and operational execution, helping organisations turn complex IT programmes into reliable, scalable services their customer’s trust.As a UK-based IT Programme Director and Account Manager at In10s Tech, I lead large-scale programmes that improve how businesses serve, support, and retain customers, not just how systems are implemented.Alongside my delivery work, I write and speak, from the lectern and as a panel contributor, sharing first-hand experience of where corporates get customer experience wrong as they scale, and what they can do differently to get it right. My perspective is grounded in real programmes, real constraints, and real customer outcomes.My work focuses on:•⁠ ⁠Designing and delivering customer-centric technology programmes•⁠ ⁠Translating business ambition into clear, executable delivery plans•⁠ ⁠Improving service reliability, performance, and experience at scale•⁠ ⁠Acting as a trusted partner between clients, delivery teams, and senior stakeholdersI bring a combination of strategic oversight and hands-on execution, ensuring programmes don’t just launch, they stick, scale, and perform in the real world.My experience covers telecoms, finance and retail where companies need to communicate consistently at volume a tailored personal experience.If you’re scaling fast, modernising services, or finding that customer experience is starting to fray as complexity increases, that’s where I add the most value.