Timothy J
Manager-Customer Reference and Advocacy @ Avalara | Certified Customer Success Manager (CCSM) Level 5
- Role
- Manager - Customer Reference and Advocacy at Avalara
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Timothy J
As a Manager-Customer Success at Mobius Knowledge Services, I lead and optimize customer success teams for a global Product Information Management solution provider. I hold the Certified Customer Success Manager (CCSM) Level 3 credential, which demonstrates my advanced skills and knowledge in customer success management.My core competencies include developing and implementing customer success strategies, driving adoption and utilization of products, and ensuring customer success throughout the entire lifecycle. I have a proven track record of driving customer satisfaction, retention, and revenue growth through effective relationship management and strategic planning. I am skilled at building and leading high-performing teams, fostering a customer-centric culture, and delivering exceptional customer experiences.
Experience
Manager - Customer Reference and Advocacy
Sep 2024 — Present
Education
Great Lakes Institute of Management
PGDM
Bishop Heber College, Tiruchirappalli - 620 017.
Bachelor of Commerce - BCom
Skills
- Powerpoint
- Leadership
- Customer Service
- Training
- Public Speaking
- Event Planning
- Social Media
- Teaching
- Research
- Project Management
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