Timothy Duffy

About Timothy Duffy

I am a Chief Operating Officer (COO) with more than 30 years of experience leading operations, sales, professional services, engineering, and technology-enabled businesses. My role is to ensure strategy is executed—clearly, consistently, and at scale.I focus on enterprise execution, operational alignment, and building operating models that support growth, efficiency, and accountability. I work closely with executive leadership to set priorities, establish performance discipline, and ensure teams are aligned around measurable outcomes.My background includes senior leadership roles across operations, technology, and services organizations, with hands-on experience leading cross‑functional teams, managing complex operational environments, and supporting sustained business growth.Areas of focus:Chief Operating Officer (COO) • Operations Leadership • Enterprise ExecutionOperational Scale & Performance Management • Cross‑Functional LeadershipProcess Discipline • Team Development • Partner & Vendor Management

Experience

1. Chief Operating Officer

   CXtec

   Apr 2026 — Present · Syracuse, NY, US

   As Chief Operating Officer, I am responsible for enterprise execution and operational alignment across the organization. I work closely with executive leadership to translate strategy into scalable, disciplined operations that drive performance, accountability, and long‑term growth.What I focus on:* Leading day‑to‑day operational execution across core business functions* Aligning strategy, priorities, and metrics to ensure consistent delivery* Building scalable operating models, processes, and governance to support growth* Developing high‑performing, accountable teams across functions* Partnering with executive leadership on organizational effectiveness, efficiency, and scale

Education

• Onondaga Community College

  Business

  1990 — 1994

Skills

• Saas
• Team Building
• Sales
• New Business Development
• Managed Services
• Sales Management
• Account Management
• Team Leadership
• Project Management
• Networking
• Disaster Recovery
• Cloud Computing
• Channel
• Strategic Planning
• Solution Selling
• Selling
• Sales Process
• Wireless
• Telecommunications
• Direct Sales
• Voip
• Channel Partners
• Data Center
• Cisco Technologies
• Leadership
• Salesforce.com
• Sales Enablement
• Virtualization
• Professional Services
• Storage
• Unified Communications