Timothy Jones

About Timothy Jones

As an analytical IT professional, I specialize in designing, deploying, maintaining, and testing IT security and risk management systems that mitigate internal and external threats. With over six years of technical experience, I excel in identifying network vulnerabilities, championing cybersecurity awareness, and maintaining strict confidentiality of sensitive data. I possess a strong technical background in Comprehensive Information Security, Risk Management, Breach Investigation, Security Information and Event Management, Vulnerability Assessment, Intrusion Detection & Prevention Systems, Security Policies, Firewall and Encryption Measures, and Access Management. Additionally, I am a forward-thinking professional with a proven track record of adapting strategies to meet evolving priorities, shifting needs, and emergent issues. I have a Cisco Certified Network Associate (Ongoing), MTA Security & Networking Fundamentals, as well as CompTIA Security+, A+, Network+, ITF+, Secure Infrastructure Specialist, and IT Operations Specialist, among other qualifications and training.As a Cybersecurity Support Engineer at Rapid7, I have solved 99.2% of Level 2 tech support tickets without escalating to Level 3 tech support engineers and maintained a 100% 5-star customer satisfaction rating, thereby contributing to a stellar customer experience and strengthening client loyalty. At Holland & Knight LLP, I resolved up to 100 IT support tickets per day, maintained peak performance of computer systems and IT networks, and recommended process improvements to strengthen infrastructure security as an IT Support and Security Analyst.I possess excellent written communication skills, and I have provided professional in-home consumer tech support service with consistently high client satisfaction in line with company policies and standard operating procedures. I am also a Rapid7 Insight VM Certified and Metasploit Pro Specialist, and I possess strong problem-solving, troubleshooting, and technical documentation skills. I am proficient in tools such as ServiceNow, JIRA, AWS, Netsuite, Salesforce, Grifana, and vulnerability management software. Let’s connect and explore new opportunities.

Experience

1. Sr Technical Support Engineer

   Palo Alto Networks

   Aug 2023 — Present

Education

• William Carey University

  Bachelor of Arts (B.A.), General Studies

  2008 — 2010

• New Horizons Computer Learning Centers

  Cyber Security

  2020 — 2020

Skills

• Account Management
• Microsoft Office
• Management
• Mac Systems
• Computer Repair
• Live Sound
• Computer Hardware
• Mentoring
• Online Social Networking
• Leadership
• Mac Os
• Communication
• Ilife
• Information Technology
• Computer Maintenance
• Customer Service
• Ios
• Social Media
• Os X